Based on the Act on Specified Commercial Transactions

The following is clarified in accordance with Article 11 (Advertisements for Mail Order Sales) of the “Act on Specified Commercial Transactions”. The Japanese Act on Specified Commercial Transactions applies only to transactions with residents of Japan. Please note that there may be differences between the following items in the case of transactions when our company ships to overseas residents.

Service Provider

Name: Écru Doux
Shop Owner: Asako Kashima
Address: P.O BOX 2029, MOUNT WAVERLEY, VICTORIA 3149, AUSTRALIA 

Contact

Email: info@ecrudoux.com

Service Fee and Shipping Fee

Item Price: The product selling price is shown for each item.
Shipping fee: Each order will incur a shipping fee, which will be determined by the destination country of the order.

Payment Method

Credit Card, Apple Pay or Google Pay may make payment.

Time of Payment

At the time of product order.

Defective Product

Please email us within 7 days of receipt of goods. We will check the product's condition and communicate with the manufacturer to exchange it.

Cancellation and Returns

Cancellation: We do not accept orders cancelled by the customer.

Exchange: For the customer's convenience, the company will not accept exchanges for different products or returns of products.　

Liability of Distributor for Non-Conformity of Goods with Contract

As stipulated in Article 9.2 of the “Terms of Use,” the Company shall not be liable for any inquiries, claims, liability for nonconformity to contract, or any other claims relating to the contents of the delivered merchandise, etc.

Personal Information

We will comply with the “Act on the Protection of Personal Information” and our privacy policy, and strive to protect the privacy of our customers.

Other 

All other terms and conditions are subject to the “Terms of Service”. By using our services, you are deemed to have agreed to the “Terms of Service”.